Refund policy

YOUR RIGHTS

Under Australian consumer law, your purchased goods come with guarantees that cannot be excluded. If you believe your item is faulty, you have the right for this to be remedied under the Australian Consumer Law. According to Australian Consumer Law, time periods may vary from products depending on the nature of the goods, the price paid, or representations made about the goods.

If you believe your item is faulty, you can choose a refund or exchange. If the failure is deemed minor, we may repair the item or replace it at our discretion within a reasonable amount of time.

If your item has been damaged through misuse, modification, or not following the directions, PPE Tech cannot provide a refund or exchange.

If you change your mind about your purchased items, PPE Tech does not cover your refund.

 

FAULTY PRODUCTS

If you believe your item is faulty, please email info@ppetech.com.au. To assist our team please include the batch number and date of manufacture (DOM) of the product, which can be found on a sticker on the base of the box and if you have photos of the fault, please also include them.

 

DAMAGED IN TRANSIT

In rare cases, goods can arrive damaged in transit. If your order arrives and the internal goods have been damaged in transit, please take a photo and email info@ppetech.com.au

If your order arrives and only the external packaging is damaged but the goods inside are fine, we will not issue an exchange or refund.

 

INCORRECT ITEM SENT

If you receive your order and the items do not match what was ordered, contact our team at info@ppetech.com.au